Service & repair
If you experience a problem with a Jewellery By Karen product we will be happy to repair it within 2 years of the original purchase date and return it to you without charge. Customers are however responsible for insured shipping charges to the Jewellery By Karen studio. Please contact us prior to shipping to discuss any problem.
Jewellery By Karen is not responsible for the replacement of any lost product or product subjected to inappropriate care including damage caused by exposure to water or chemicals. In such cases a repair/replacement service is available to our customers at an additional expense.
Jewellery By Karen offers products that incorporate an eclectic range of new, vintage and recycled findings and materials. To our knowledge, the materials used in our products meet the highest quality standards. We regret however that we are unable to verify and answer all questions relating to the content of all materials used in our products. Customers with skin sensitivities assume all responsibility for any difficulties they may experience while wearing Jewellery By Karen products.
Jewellery By Karen Designs are not recommended for children under the age of 16.
For any questions or concerns regarding this policy, please contact Customer Service at (905) 627-5079 or email us.